Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To request a return, contact us at avelacases@gmail.com.

If your return is approved, we’ll provide instructions on where to send your item. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.

Please do not send an item back without first requesting a return. Unauthorized returns may not be accepted.

Returns should be mailed to:

Avela Cases LLC
PO BOX 3018
Jersey City, NJ 07303

Damages and Issues

Please inspect your order when you receive it and contact us right away if your item is defective, damaged, or if you received the wrong item. We’ll review the issue and work with you to make it right.

Non-Returnable Items

Custom or personalized products are not eligible for return.

Sale items and gift cards are also non-returnable.

Exchanges

Exchanges are only accepted for items that are unopened and unused. The item must be in its original packaging and in the same condition in which you received it.

Customers are responsible for return shipping costs for exchanges. Once we receive and inspect the item, we’ll process the exchange.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at avelacases@gmail.com.